What rights do passengers have when flights are delayed or canceled under Russian law?

Passengers who experience a flight delay or cancellation have certain rights under the laws of the Russian Federation. If these rights are violated, passengers are entitled to compensation and damages.

Firstly, passengers have the right to a full refund of the ticket price in the event of a flight cancellation. If the flight delay exceeds 4 hours, then passengers also have the right to a refund of the ticket price or to an alternative flight.

Secondly, passengers have the right to compensation for inconvenience and loss caused by flight delays or cancellations. The amount of compensation is determined depending on the duration of the delay and the flight distance, and can amount to several thousand rubles.

In addition, passengers have the right to receive necessary services in the event of a long flight delay, such as meals, accommodation and transportation services. Airlines must also provide passengers with the ability to call and text to change their flight time.

Thus, passengers have rights established by law, if violated, they can seek protection and compensation.